Baby Trend Double Snap N Go Stroller Frame, Black

Baby Trend Customer Service is Unacceptable
I was given a double snap-n-go stroller as a baby gift from a relative. After two uses, the stroller broke and will no longer fold down. Not only was I stranded in a parking lot when the stroller broke, but I have been unable to use the stroller --- and thus, unable to leave the house with my newborn twins - for TEN WEEKS while I have gone back and forth with Baby Trend's customer service department.

The Baby Trend customer service department has had me disassemble the stroller three times ... take and email two pictures of the broken stroller ... I have had 3+ phone conversations with 4 different customer service reps ... I've waited a total of ten business days for two different boxes that were sent to me -- NEITHER of which was large enough for the stroller. All the while, I am a mother of four children under 4 years of age. They have been completely unreasonable in what they've asked me to do ... the latest request is to wrap the stroller in a black garbage bag to send it back to them ... something that FedEx highly discourages (and says there will likely be damage to the stroller).

I have literally missed out on many family experiences due to this broken stroller and Baby Trend's refusal to remedy this issue. We can not take out twins out of the house without a double stroller - and unfortunately, we made the mistake of getting a Baby Trend product.

Do not make the mistake of buying this product. The only thing worse than the quality of the product is the level of customer service you will get from Baby Trend.

may not be useful.....
I have read all the reviews and purchased it on 07/07/2010. It arrived on 07/09/2010. I have purchased new Graco Snugride 32 also on 07/08/2010. Just now I have assembled and modified the bars on the storller to fit for Graco. Great all looks wonderful. Here is the catch... after placing both the infant car seats on the stroller frame, I have noticied that front car seat rests on the rear car seat.
I purchased this stroller frame with a useful life of 9-12 months not 3-4 months.
This will reduce the useful/shelf live of less than 3 to 4 months. After 4 months, baby sitting in the rear seat will be hitting the front infant seat back. May have grearter chances of his feet get stuck in there also. I am wondering how other parents who rated this product are using even after 4 months. I am in delima to return or take chances to see what is the actual usage?

Woefully cheap parts
I thought this stroller would be great for my twin daughters. I figured it would be great to easily take them from car seat to stroller, when needed. I love the bucket style carriers, but this stroller base is a pain. The worst part so far has been the wheels. While building it, I had to call and replace a faulty one. Since using it, the wheels near the handle have gotten severely wobbly. I had to call after a few weeks of use to get them replaced as well. Basically, I've replaced 3 of the 4 wheels in a month of use (and before use). Also, when I fold it, the wheels swivel and make it impossible to lock at times. While folding and unfolding, the canvas straps get caught constantly, so it isn't quick and easy to fold and unfold. Pushing this bulky stroller is a major chore. Beyond the difficulty in turning such a long stroller (which comes with the twin territory), it's heavy and the wheels seem overly taxed. My jogging stroller is a thousand times easier to push. I wish there were another, possibly more expensive but better built double carrier snapping stroller on the market, and I'd buy it in a second.

A Must Have with Twins!!! I LOVE IT!!!!!!!!!!!!!!!
Before I had my twins, I wanted to do all the research I could on strollers and carriers. I researched strollers for months and wanted all the bells and whistles. Well, my husband and I went to Toys R Us and had a "hands on" experience with each double stroller. I had my heart set on the Graco Quattro Tour Duo Stroller and NOTHING was going to change my mind! Well, once I had my hands on it and tried 2 infant seats in it, it didn't meet my expectations! The stroller was very heavy to lift, steer, and a struggle to get the carseats in! I had to literally turn one seat vertical just to get it in! Ugh... We tried the Baby Trend stroller and I was still unsure b/c it wasn't much to look at... Well, we finally decided to start with the Baby Trend double Snap N Go stroller and get another later if I didn't like it. Well, after using it for 2 months, I am in LOVE with it! You can't really go anywhere without it if you are by yourself and have 2 carriers... It is soooo easy to set up, manuever, pick up, etc. I absolutely LOVE this stroller! The only thing that I would like to see them fix is to have a drop down basket. It's hard to get in and out of the basket, but I'll take it over a bulky-HEAVY stroller any day! When the girls get big enough we'll get an umbrella double stroller for them to sit in, but for now, this is the stroller for us and I am SURE you would agree! We bought Graco Snugride carriers and they fit PERFECT! IT was sooooo easy to adjust the settings to fit the carriers and I LOVE the fact that we can adjust them for another type of stroller. That gives anyone the opportunity to be able to use this stroller. It has 2 cupholders and a small storage with a closing top on the handle bar. Easy to fold and lock.... Just can't say enough about it! Hope this helps!!!

Essential for twins!
We have been using this stroller for 5 months with our twins and we love it. I can't imagine how we would ever have gotten out of the house without it. We have two Graco Snugride car seats that snap into it very easily. We just got a double Maclaren umbrella stroller for the next stage, and it doesn't fold up as easily as this one. We'll miss it when the twins outgrow their car seats.

Key positives:
--extremely easy to open and close; takes hardly any time and you can do it with just one hand
--light, folds down very compactly
--good storage space beneath
--steering/turning is very smooth
--two cup holders
--durable frame

I also highly recommend getting a "mommy hook" to go with this stroller. I can attach a couple of shopping bags to the stroller handle with the mommy hook and do grocery shopping. The stroller doesn't tip or suffer at all even with a couple of very heavy bags attached to the handle.